Incidents
Closed with all requirements evidenced. The record is retained immutably for audit.
- reported
- triage
- notification
- investigation
- root cause
- corrective
- review
- 8closed
Incident facts
Occurred
Sep 05, 10:12
Reported
Sep 05, 11:12
Reported by
Sarah Johnson
Owner
Facilities / Fleet
Witnesses
None recorded
Linked service event
None
Description
Vehicle mechanical issue delayed day program arrival by 55 minutes.
Immediate action taken
Backup vehicle dispatched.
Root cause
Deferred vehicle maintenance.
Billing impact: Units reduced to actual service time
Corrective actions
| Action | Owner | Due | Status | |
|---|---|---|---|---|
| No corrective actions assigned yet. |
Audit trail
Immutable record of every action on this incident
| Timestamp | User | Action | Old → new | Reason |
|---|
Required steps
Closure is blocked until every item is evidenced
Notifications
Recipients and windows derived from the matching rule
- No notifications required for this incident type.
Governing rule
Rule
High-severity incident external notification
Trigger
Incident severity = High or Critical
Window
24 hours from report time
Escalation
Escalate to QA Manager at 75% of window
Notify
Program Manager, QA / Compliance, Executive