Compliance & risk

COMPLIANCE COMMAND CENTER

A compliance graph, not a checklist: every requirement links a person, site, staff member, evidence artefact, owner, deadline and billing impact.

Incidents

Documentation

4 overdue

Incidents

5 overdue

Training

5 overdue

Credentials

3 overdue

Medication

1 overdue

Authorizations

3 overdue

Audits

1 overdue

Documentation

11 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Service note missing beyond 24-hour windowhighsvc-1014	Naomi ClarkeMaya WhitfieldCedar Court Home	Signed service note	Renee Alvarez	6h 0m overdue	overdue	1 service not billable
Visit verification exception on Behavioral Support (2026-09-14)highsvc-1005	Naomi ClarkeMaya WhitfieldCedar Court Home	Service event svc-1005 · Mobile GPS + timestamp	Renee Alvarez	12h 0m remaining	overdue	Claim line blocked until the exception carries a reason code
Visit verification exception on Respite Care (2026-09-13)highsvc-1008	Harper WallaceBethany ColeWillow Respite Suite	Service event svc-1008 · Mobile GPS + timestamp	Renee Alvarez	12h 0m remaining	overdue	Claim line blocked until the exception carries a reason code
Service note missing for Behavioral Support on 2026-09-11highsvc-1014	Naomi ClarkeMaya WhitfieldCedar Court Home	Service event svc-1014	Maya Whitfield	1d 0h remaining	overdue	$0.00 cannot bill until documented
Service note draft for Behavioral Support on 2026-09-14mediumsvc-1005	Naomi ClarkeMaya WhitfieldCedar Court Home	Service event svc-1005	Maya Whitfield	1d 0h remaining	at risk	$174.00 cannot bill until documented
Service note draft for Day Support on 2026-09-09mediumsvc-1018	Jordan PierceMaya WhitfieldHarbor Day Center	Service event svc-1018	Maya Whitfield	1d 0h remaining	at risk	$88.80 cannot bill until documented
Supervisor signature outstanding on Community Living Support (2026-09-14)mediumsvc-1004	Ava RamirezDevon CarterMaple Street Home	Service event svc-1004	Renee Alvarez	2d 0h remaining	at risk	$156.00 held pending signature
Supervisor signature outstanding on Respite Care (2026-09-13)mediumsvc-1008	Harper WallaceBethany ColeWillow Respite Suite	Service event svc-1008	Renee Alvarez	2d 0h remaining	at risk	$130.40 held pending signature
Supervisor signature outstanding on Community Living Support (2026-09-10)mediumsvc-1015	Owen BennettLuis OrtegaHarbor Day Center	Service event svc-1015	Renee Alvarez	2d 0h remaining	at risk	$156.00 held pending signature
Supervisor signature outstanding on Community Living Support (2026-09-08)mediumsvc-1020	Elias FordMaya WhitfieldCedar Court Home	Service event svc-1020	Renee Alvarez	2d 0h remaining	at risk	$117.00 held pending signature
EVV manual-entry reason codes to verifylowsvc-1020	Elias FordMaya WhitfieldCedar Court Home	QA verification note	Terrence Poole	4d 0h remaining	on track	None

Incidents

12 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Medication error — missed dose — 3 required step(s) outstandingcriticalINC-1041	Naomi ClarkeMaya WhitfieldCedar Court Home	Incident INC-1041 · stage root cause	Nurse / Clinical	2h 0m overdue	overdue	Linked service on billing hold — qualification failure
External notification — medication errorcriticalINC-1041	Naomi ClarkeMaya WhitfieldCedar Court Home	State portal confirmation number	Terrence Poole	2h 0m overdue	overdue	Linked service on hold
Update shift-change sequence in behavior support planhighINC-1040		Corrective action from INC-1040	Priya Raman	NaNh NaNm remaining	overdue	None
Block scheduling of medication-required shifts for expired credentialshighINC-1041		Corrective action from INC-1041	Jules Whitmore	NaNh NaNm remaining	overdue	None
Fall with injury — 3 required step(s) outstandinghighINC-1042	John DoeSarah JohnsonMaple Street Home	Incident INC-1042 · stage investigation	Program Manager	5h 30m remaining	at risk	Service remains billable — documentation complete
Investigation completion — fall with injuryhighINC-1042	John DoeSarah JohnsonMaple Street Home	Investigation summary + witness statements	Marcus Bell	5h 30m remaining	at risk	None
Missing EVV / unverified visit — 1 required step(s) outstandingmediumINC-1039	Harper WallaceBethany ColeWillow Respite Suite	Incident INC-1039 · stage review	QA / Compliance	12h 0m overdue	overdue	Claim line held pending EVV correction acceptance
Behavioral event — property damage — 1 required step(s) outstandingmediumINC-1040	Lila ThompsonDevon CarterCedar Court Home	Incident INC-1040 · stage corrective	Supervisor	21h 0m remaining	at risk	None
Re-train residential staff on mobility aid use during community outingsmediumINC-1042		Corrective action from INC-1042	Nadia Farouk	NaNh NaNm remaining	on track	None
Complete medication administration recertification for Maya WhitfieldmediumINC-1041		Corrective action from INC-1041	Nadia Farouk	NaNh NaNm remaining	on track	None
Add terrain risk check to community outing pre-briefmediumINC-1042		Corrective action from INC-1042	Marcus Bell	NaNh NaNm remaining	on track	None
Deploy offline EVV capture mode at rural sitesmediumINC-1039		Corrective action from INC-1039	Jules Whitmore	NaNh NaNm remaining	on track	None

Training

6 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Emergency Preparedness overdue for Marcus Bellhighemp-015	Marcus Bell	Training record trn-015 · due 2026-08-28	Priya Raman	16d 16h overdue	overdue	None
Seizure Response Protocol overdue for Dominic Hayeshighemp-008	Dominic Hayes	Training record trn-008 · due 2026-09-04	Priya Raman	9d 16h overdue	overdue	None
Medication Administration Refresher overdue for Sarah Johnsonhighemp-001	Sarah Johnson	Training record trn-001 · due 2026-09-11	Priya Raman	2d 16h overdue	overdue	None
Person-Centered Planning overdue for Owen Kesslerhighemp-012	Owen Kessler	Training record trn-012 · due 2026-11-04	Priya Raman	51d 7h remaining	overdue	None
Annual abuse & neglect reporting training overduemediumtrn-001	Sarah JohnsonMaple Street Home	Course completion certificate	Nadia Farouk	3d 0h overdue	overdue	None
Emergency preparedness training due soonlowtrn-006	Bethany ColeWillow Respite Suite	Course completion certificate	Nadia Farouk	9d 0h remaining	on track	None

Credentials

8 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Medication Administration missing for Luis Ortegacriticalemp-004	Luis Ortega	Credential cred-008 · expires —	Priya Raman	NaNh NaNm remaining	overdue	Service delivered by unqualified staff is not billable
Medication administration credential expiredcriticalcred-006	Maya WhitfieldHarbor Day Center	Recertification certificate	Nadia Farouk	9d 0h overdue	overdue	3 services not billable
Medication Administration expired for Maya Whitfieldcriticalemp-003	Maya Whitfield	Credential cred-006 · expires 2026-09-05	Priya Raman	8d 16h overdue	overdue	Service delivered by unqualified staff is not billable
Medication credential expires within 30 dayshighcred-004	Devon CarterMaple Street Home	Renewal enrollment	Nadia Farouk	12d 0h remaining	at risk	None
Medication Administration expiring for Devon Cartermediumemp-002	Devon Carter	Credential cred-004 · expires 2026-09-26	Priya Raman	12d 7h remaining	at risk	None
Background Check Renewal expiring for Andre Mensahmediumemp-006	Andre Mensah	Credential cred-013 · expires 2026-10-02	Priya Raman	18d 7h remaining	at risk	None
CPR / First Aid expiring for Sarah Johnsonmediumemp-001	Sarah Johnson	Credential cred-002 · expires 2026-10-05	Priya Raman	21d 7h remaining	at risk	None
Driver Record Check expiring for Bethany Colemediumemp-005	Bethany Cole	Credential cred-011 · expires 2026-10-11	Priya Raman	27d 7h remaining	at risk	None

Medication

6 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Missed dose follow-up documentationcriticalma-002	Naomi ClarkeMaya WhitfieldCedar Court Home	Nurse follow-up note	Priya Raman	3h 0m remaining	at risk	None
Medication missed — documentation and follow-up requiredcriticalind-005	Naomi ClarkeMaya Whitfield	eMAR record ma-002	Dana Whitfield	8h 0m remaining	overdue	None
Refused dose notification to prescribermediumma-007	Michael SmithSarah JohnsonHarbor Day Center	Prescriber contact log	Priya Raman	7h 0m remaining	at risk	None
Medication late — documentation and follow-up requiredmediumind-005	Naomi ClarkeMaya Whitfield	eMAR record ma-003	Dana Whitfield	8h 0m remaining	at risk	None
Medication refused — documentation and follow-up requiredmediumind-002	Michael SmithSarah Johnson	eMAR record ma-007	Dana Whitfield	8h 0m remaining	at risk	None
Medication held — documentation and follow-up requiredmediumind-007	Lila ThompsonDevon Carter	eMAR record ma-009	Dana Whitfield	8h 0m remaining	at risk	None

Authorizations

4 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Authorization expiring with 95% utilizationhighauth-005	Naomi ClarkeCedar Court Home	Renewal request submission	Owen Kessler	12d 0h remaining	at risk	Service continuity risk
AUTH-2026-44141 critical — renewal requiredhighind-005	Naomi Clarke	455 of 480 15-min used	Nadia Fischer	12d 7h remaining	overdue	Service beyond authorized units is held rather than billed
AUTH-2026-44190 review — renewal requiredhighind-018	Theo Marsh	690 of 720 15-min used	Nadia Fischer	20d 7h remaining	overdue	Service beyond authorized units is held rather than billed
AUTH-2026-44119 review — renewal requiredhighind-002	Michael Smith	902 of 960 15-min used	Nadia Fischer	120d 7h remaining	overdue	Service beyond authorized units is held rather than billed

Audits

2 tracked requirements

Requirement	Person / staff / site	Evidence required	Owner	Deadline	Status	Billing impact
Fire inspection expired — Elm Vocational Hubhighdoc-008	Elm Vocational Hub	Signed inspection report	Hector Ruiz	16d 0h overdue	overdue	Site service delivery risk
Quarterly ISP review — Naomi Clarkemediumisp-005	Naomi ClarkeCedar Court Home	Signed ISP review	Marcus Bell	14d 0h remaining	at risk	None

Deadline-sensitive incidents

Countdowns generated from event facts by the configurable rules engine

Incident	Event	Reported	Deadline	Outstanding requirements	Owner
INC-1042high	Fall with injuryJohn Doe · Maple Street Home	Sep 13, 14:42	5h 30m remaining	Investigation, External notification, Corrective action	Program Manager	Open
INC-1041critical	Medication error — missed doseNaomi Clarke · Cedar Court Home	Sep 13, 03:12	2h 0m overdue	External notification, Root cause analysis, Corrective action	Nurse / Clinical	Open
INC-1040medium	Behavioral event — property damageLila Thompson · Cedar Court Home	Sep 12, 06:12	21h 0m remaining	Corrective action	Supervisor	Open
INC-1039medium	Missing EVV / unverified visitHarper Wallace · Willow Respite Suite	Sep 11, 13:12	12h 0m overdue	QA verification	QA / Compliance	Open