Incidents
Closed with all requirements evidenced. The record is retained immutably for audit.
- reported
- triage
- notification
- investigation
- root cause
- corrective
- review
- 8closed
Incident facts
Occurred
Sep 07, 12:12
Reported
Sep 07, 13:12
Reported by
Maya Whitfield
Owner
HR / Training
Witnesses
Priya Raman
Linked service event
None
Description
Staff strained back during unassisted transfer.
Immediate action taken
Staff sent for evaluation; two-person transfer reinforced.
Root cause
Transfer protocol not followed.
Corrective actions
| Action | Owner | Due | Status | |
|---|---|---|---|---|
| No corrective actions assigned yet. |
Audit trail
Immutable record of every action on this incident
| Timestamp | User | Action | Old → new | Reason |
|---|
Required steps
Closure is blocked until every item is evidenced
Notifications
Recipients and windows derived from the matching rule
- HRvalid
Due Sep 07, 17:12 · sent Sep 07, 14:12
Governing rule
Rule
High-severity incident external notification
Trigger
Incident severity = High or Critical
Window
24 hours from report time
Escalation
Escalate to QA Manager at 75% of window
Notify
Program Manager, QA / Compliance, Executive