Incidents
Closed with all requirements evidenced. The record is retained immutably for audit.
- reported
- triage
- notification
- investigation
- root cause
- corrective
- review
- 8closed
Incident facts
Occurred
Sep 08, 13:12
Reported
Sep 08, 14:12
Reported by
Luis Ortega
Owner
Program Manager
Witnesses
None recorded
Linked service event
Description
Unsecured snack access inconsistent with support plan.
Immediate action taken
Plan reviewed with staff on shift.
Root cause
Float staff not briefed on plan.
Corrective actions
| Action | Owner | Due | Status | |
|---|---|---|---|---|
| No corrective actions assigned yet. |
Audit trail
Immutable record of every action on this incident
| Timestamp | User | Action | Old → new | Reason |
|---|
Required steps
Closure is blocked until every item is evidenced
Notifications
Recipients and windows derived from the matching rule
- No notifications required for this incident type.
Governing rule
Rule
High-severity incident external notification
Trigger
Incident severity = High or Critical
Window
24 hours from report time
Escalation
Escalate to QA Manager at 75% of window
Notify
Program Manager, QA / Compliance, Executive