INC-1040

mediumcorrective

Behavioral event — property damage

Lila Thompson · Cedar Court Home · Cedar Court Home — living room

Notification deadline21h 0m remaining

1 requirement outstanding — closure is blocked until each is evidenced.

Incident facts

Occurred

Sep 12, 05:12

Reported

Sep 12, 06:12

Reported by

Devon Carter

Owner

Supervisor

Witnesses

Devon Carter

Linked service event

Description

Individual became escalated during shift change and damaged a table lamp. No injuries.

Immediate action taken

Area cleared, de-escalation strategies applied per behavior plan.

Root cause

Shift-change routine deviated from behavior support plan sequencing.

Action	Owner	Due	Status
Update shift-change sequence in behavior support plan	Priya Raman	Sep 11, 2026	overdue

Immutable record of every action on this incident

Timestamp	User	Action	Old → new	Reason

Closure is blocked until every item is evidenced

Recipients and windows derived from the matching rule

Rule

High-severity incident external notification

Trigger

Incident severity = High or Critical

Window

24 hours from report time

Escalation

Escalate to QA Manager at 75% of window

Notify

Program Manager, QA / Compliance, Executive